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Return & Refund

Policy

  • Within 14 days after delivery, if item(s) are in new condition, we will issue a full refund, minus shipping costs. If the original merchandise packaging is opened, a 5% restocking fee will be applied.
  • After 14 days, a restocking fee of 15% will apply.
  • After 30 days, no returns will be accepted.
  • Shipping costs are non-refundable. 
  • If item(s) are damaged, additional repair/replacement cost will be deducted from the refund.

 

How to return

  • Please email Sales@OwlDolly.com for the return address and RMA number. 
  • Please ensure that the item you're returning is repackaged with all parts and documentation that were included.
  • Please include a note with your order/RMA number and contact information.
  • Pack the item and ship it back to the address provided in the email. 
  • Once we receive your return, we will initiate the refund.
  • Depending upon payment method, refunds can take up to 5 business days.
 OwlDolly