Frequently Asked Questions

MOZA Air 2 Frequently Asked Questions

MOZA Air and MOZA AirCross Frequently Asked Questions:

Stabilizer oscillating and vibrating.

  • Check the balance of the camera's center of mass on the Pitch, Pitch Height, Roll, and Yaw axes.
  • Mount the gimbal to a tripod. After testing the balance of the camera on the gimbal, go to the MOZA Assistant App. Under settings locate "Auto Tune". During the auto tune process do not touch or move the gimbal.  

Stabilizer is rolling/tilting from left to right and turning off.

  • Check the arrows on “This Side Up” located on the roll arm. If the arrows are pointed down the gimbal is incorrectly oriented and will not function. Remove the camera, and reorient the gimbal so that the arrows are pointing upward.

Stabilizer is panning by itself.

  • Calibrate the Gyro, see gyro calibration under the Moza Assistant App.

Stabilizer is not level to the horizon.

  • Calibrate Accelerometer, see calibration under the Moza Assistant App.

How to connect to a desktop PC or Mac.

  • Download the Gudsen Moza Assistant software for desktop from the software page. Note Moza Assistant works with all Moza stabilizers.

MOZA Guru 360° Air Frequently Asked Questions:

Counterweight Setup:

How to estimate the amount of counterweights needed. Each counterweight, weighs 0.5lbs/0.23Kg. For example if the camera being mounted is the Zcam S1 which weighs 1.43lbs. The amount of counterweights needed will be eight counterweights for a total of 4lbs of counterweight mass.

Stabilizer Setup by Camera Model.

Note: Use the recommended amount of counterweights. Using too many counterweights will reduce the amount of available motor torque, and over stress the motors. It is highly recommend to remove the camera’s internal battery and run the camera from external power. If your camera setup is using a total of 10 counterweights you will experience performance decrease in the stabilizer such as trouble inverting the stabilizer, or the stabilizer is more easily destabilized at high angles. 

Obsidian S without battery (Recommended Setup): Motor side position 3, four counterweights. Other side position 2, four counterweights.

Obsidian S with battery: Motor side position 3, four counterweights. Other side position 2, five counterweights.

Insta360 Pro without battery (Recommended Setup): Motor side position 2, five counterweights. Other side position 1, five counterweights.

Insta360 Pro: Motor side position 3, five counterweights. Other side position 2, five counterweights.

Obsidian GO: Motor side position 3, four counterweights. Other side position 2, four counterweights.

Obsidian Go Without Battery and Battery Cap: Motor side position 3, three counterweights. Other side position 2, three counterweights.

Obsiduan Go without Battery: From the bottom up motor side position 3, three counterweights. Other side position 2, four counterweights.

Gopro Omni: From the bottom up motor side position 3, four counterweights. Other side position 2, four counterweights.

Zcam S1 without battery: From the bottom up motor side position 1, four counterweights. Other side position 2, four counterweights.

Vuze: From the bottom up motor side position 4, one counterweights. Other side position 3, two counterweights. 

Inverting the Moza Guru 360 Air:

  • Most camera setups can be invert by these methods. Using the default filming mode, All lock mode to invert the stabilizer rotate the handle along the roll axis by 45 degrees, pausing at the horizon, and continuing on from the horizon rotate the handle along the roll axis by another 45 degrees, till the handle is above the camera. As the camera moves from starting position, to the horizontal position, and to inverted position the gimbal head will wobble up and down along the roll axis.

  • Second method of inverting the stabilizer is filming mode two by pressing in the joystick twice. In this mode the stabilizer will follow the movement of yaw, and tilt. The stabilizer can be inverted by slowly tilting the stabilizer forward. Also if necessary the operator can slowly tilt the stabilizer forward while pulling back on the joystick.
  • Filming mode two can offer a wider range of gimbal movement, recommend for drone and handle held use.

  • The third method is starting the stabilizer inverted. Invert the stabilizer. Once the stabilizer is inverted, turn on the stabilizer, and wait for the stabilizer’s systems to adjust. Sometimes this method for inverting will cause the motors to protect themselves and shut down. If this happens just restart the stabilizer and try again. If this method counties without success, this can be due to camera mass and or incorrect balance of center of gravity.

  • The last method is for heavy camera setups. To invert the stabilizer, use filming mode two, slowly invert the stabilizer while pulling back on the joystick, till the camera and stabilizer are inverted.

Note: When using 10 counterweights, the gimbal will have trouble stabilizing itself when held horizontal. When inverting the gimbal it will need a small amount of support as it transitions from horizontal to inverted. If your setup requires the use of 10 counterweights we suggest removing the camera’s internal battery and externally powering the camera. By removing the camera’s battery the required amount of counterweights will be reduced to just 8 counterweights.

Notes on operating the MOZA Guru 360 Air on a drone.

When using the MOZA Guru 360 Air with a drone please follow all rules and regulations regarding drone use in your area.

  • Before each flight check all mounting points, screws, ensure all components are secure, and flight ready.
  • Please ensure the gimbal, camera, and accessories are safety chained/tethered to the gimbal’s ¼ mount located just below the yaw motor. Also that the ¼ mount below the yaw motor is safety chained/tethered to the drone. The handle containing the batteries could potentially back off the treads causing the gimbal to separate from the handle.
  • For drone flight, use filming mode II or I. Do not use the default filming mode, lock mode. If lock mode is used the gimbal could potentially destabilize during flight. 

Stabilizer is rolling/tilting from left to right and turning off.

  • Check the arrows on “This Side Up” located on the roll arm. If the arrows are pointed down the gimbal is incorrectly oriented and will not function. Remove the camera, and reorient the gimbal so that the arrows are pointing upward.

Stabilizer is panning by itself.

  • Calibrate the Gyro, see gyro calibration under the Moza Assistant App.

Stabilizer is not level to the horizon.

  • Calibrate Accelerometer, see calibration under the Moza Assistant App.

How to connect to a desktop PC or Mac.

  • Download the Gudsen Moza Assistant software for desktop from the software page. Note Moza Assistant works with all Moza stabilizers.

 

MOZA Guru 360° Frequently Asked Questions:

Stabilizer setup.

  • https://www.youtube.com/watch?v=JoylpTtX7nw

Stabilizer is rolling/tilting from left to right.

  • Check the arrows on “This Side Up” located on the roll arm. If the arrows are pointed down the gimbal is incorrectly oriented and will not function. Remove the camera, and reorient the gimbal so that the arrows are pointing upward.
  • https://www.youtube.com/watch?v=5z39lnA7g6A

Stabilizer is panning by itself.

  • Calibrate the Gyro, see gyro calibration under the Moza Assistant App.
  • https://www.youtube.com/watch?v=3WMoenr4Cjo

Stabilizer is not level to the horizon.

  • Calibrate Accelerometer, see calibration under the Moza Assistant App.
  • https://www.youtube.com/watch?v=3WMoenr4Cjo

Audible sounds/vibrations are picked up by my camera's microphone.

  • Check the position of the counterweights. Compare your camera's counterweight setup to the counterweight diagram. Check the camera’s center of gravity when balanced on the stabilizer, . Try calibrating the accelerometer, and the gyro. 

Motors make audible sounds and the stabilizer turns off.

  • Battery is depleted, charge or replace battery.

How to connect the Guru 360° to a desktop PC or Mac.

  • Download the Gudsen Moza Assistant software for desktop from the software page. Note Moza Assistant works with all Moza stabilizers.

Android App Support for the MOZA Assistant.

  • MOZA Assistant is available for Android devices.

    Frequently asked questions and troubleshooting tips for Beholder DS1, Beholder MS1, and Beholder products.

    Note: OwlDolly can only provide tech support to our customers, if you have purchased from another seller we will not be able to provide tech support. 

    • Is there a difference between the Beholder DS1 sold by Ikan and the Beholder DS1 sold by OwlDolly? None, other than the name branding and color of the knobs.
    • Does OwlDolly sell the newest version of the Beholder DS1/MS1? Yes, our stock comes directly from the factory with the latest updates in firmware, hardware, and, accessories.
    • Just got my DS1/MS1 where is the second set of batteries? Check the handle of the DS1/MS1.

    Beholder Remote:

    • How to connect the Beholder Remote? Before connecting or removing the Beholder Remote turn off the Beholder DS1/MS1. Once remote is connected or removed, the stabilizer can be turned back on. Beholder Remote setup video.

    Balancing:

    • Where is the center of gravity? Finding the center of gravity can be difficult at first, just relax because finding the center of gravity will take some practice.
    • Can the MS1 only be balance on the tilt axis? The MS1 lacks an adjustable gimbal limiting its ability to balance certain camera setups on the Roll and Yaw axes.
    • Counterweights? Counterweights can be added to help balance out a long lens or a light camera setup.
    • Balancing videos for MS1 and DS1.

    Power:

    • What is fastest method to charge the 18650 batteries? A dedicated battery charger like the MC-1 can reduce charge times to under 3 hours at 1000mah. MC-1 video.
    • Do not use a computer's usb port for charging the batteries, there is not enough power output, and the computer's usb port could become possibly damaged. 
    • Battery life? A dedicated battery charger will ensure a full charge for each battery cell. When using the battery holder as a charger there will be voltage drop across the circuit as the current passes from the 1st, 2nd, 3rd battery cell. We recommend alternating the batteries position in the battery holder.
    • The DS1/MS1 wont power on? Check the batteries for a dead cell, anything below 1 volt is a dead cell. Properly dispose of the dead cell. Check the batteries in the battery holder for a cold connection, rotate the batteries. Check to make sure the battery cap is snug on the handle. 
    • Battery holder no red or green light? Check usb power supply, some usb power supply ratings are not suitable for long term power output. Battery holder's micro usb connection might be damaged or the usb cable is shorting. We do not recommend using a computer's usb.

    Troubleshooting, MS1:

    • The MS1 turns to the left or right without warning? Check to make sure your MS1 is not in inverted mode. 
    • The MS1 does not hold the horizon level? Place the MS1 on a level surface that is vibration free. Proceed to calibrate the gyro, wait till the motors engage.

    Troubleshooting, DS1:

    • Vibrations, smaller camera setup? The camera setup's center of gravity could be too far out of balance. The camera setup could be too light for the default startup profile, try profile 3 for follow mode, and profile 4 for lock mode. These profiles are accessed by pressing the board reset button.
    • The DS1 does not hold the horizon? Place the DS1 on a level surface that is vibration free. Proceed to calibrate the gyro by pressing the board reset button 2 times, wait till the motors engage before resuming filming.

    Differences between the MS1 and the DS1:

    Simple BGC, difficulty level expert:

    • Where can I learn more about Simple BGC? We highly recommend reading the simple bgc manual, it is very easy to brick the DS1/MS1 with incorrect settings. Manuals and software DS1/MS1.
    • Are there any helpful guides or videos on Simply BGC? By email request, we offer a guide to PID tuning.
    • What screw size is holding the dust cover over the control board's micro usb port? 1.5mm allen key.
    • No connection can be found by Simple BGC? The included usb cable is just for charging. We recommend cables from belkin for the best results. Check your computer's drivers or port connections.
    • How to upgrade the firmware on the DS1? Watch this easy to follow video on updating the firmware. 

    If you need further assistance please contact us with your order number at Sales@OwlDolly.com. Tech support is available from Monday to Friday.